A Career of Curiosity and Impact.

I have spent much of my career at the intersection of customers, technology and business transformation.

Over more than 15 years in customer experience leadership, I've built and led customer organizations, launched technology businesses, transformed customer journeys and advised companies on strategies for increasing adoption, retention, loyalty and growth.

My experience spans global technology companies, private-equity-backed SaaS businesses, emerging technology ventures and management consulting. I've led organizations of more than 125 professionals, managed multimillion-dollar operating budgets and worked across Customer Success, Customer Support, Marketing, Sales, Product, Technology and Operations.

Increasingly, my work focuses on the next evolution of customer experience: how artificial intelligence can help organizations understand customers more deeply, make better decisions and deliver more intelligent experiences at scale.

I approach AI from a business and customer perspective rather than a technology-first perspective. The question I continually ask is not simply what can the technology do? but what customer or business problem should we use it to solve?

That philosophy has guided my career—from building customer experience organizations and SaaS businesses to helping organizations rethink customer journeys, operating models and growth strategies for an AI-enabled future.